Cloud, Remote work, Telework Solutions
In the post-pandemic world, more work is likely to be done remotely, online and over the cloud through telework. eiWorkflow offers solutions and services to fulfill this need and help organization stay productive and competitive in this post-pandemic world through remote and telework solutions and services.
eiWorkflow Solutions, LLC is a cloud software consulting firm based in Albany, New York. It specializes in workflow based cloud software services and solutions. It offers cloud software services in the areas of Enterprise Integration, System Architecture and Design, Application Development and Software Support.
eiWorkflow Solutions offers cloud software solutions in the areas of Workflow Management, Customer Service Management, Customer Relationship Management and Human Resource Management.
eiWorkflow Solutions has many years of experience in providing these services and solutions to both small and large organizations. The services and solutions are based on the industry standard platforms such as Lotus® Domino®, IBM® WebSphere®, Microsoft® SharePoint®, Apache, Tomcat, J2EE Technology and Open Source Technologies.
Cloud Solutions Overview:
eiWorkflow Solutions offers workflow based cloud software solutions to address an organization’s need in the areas of workflow management, customer service management, customer relationship management and human resource management.
We offer both custom software development and customization/implementation of off the shelf cloud software products. Our cloud services include cloud consulting, business analysis, cloud product or solution selection, system analysis, system architecture, system design, software development, software implementation, software support, software enhancements/customization and training.
Our cloud software solutions are based on industry standard tools and open source platforms. We work together with cloud consultants to fully understand your business and come up with a suitable cloud solution that would transform your business and add value to your business.
eiWorkflow Solutions’ core competency lies in workflow management. We specialize in workflow based cloud software solutions. We offer solutions in the following areas.
Cloud Human Resource Management
Ultimately, it is an organization’s empowered people who can help an organization achieve its goal. Our cloud HRM software solutions are aimed at empowering an organization’s people so that they can achieve their full potential in the service of the organization.
Our cloud consultants would analyze your HR processes and identify ways and means to improve, streamline, automate and outsource it if needed using cloud software. They would present the cloud HR management improvement report. They would identify the critical processes in your HR management function and suggest ways to automate and streamline those processes using cloud HCM software.
Based on the cloud HR improvement report and after analyzing your organization’s existing IT infrastructure, we would present a detailed cloud system architecture and design document. Upon your acceptance of this document we would select or customize a cloud software solution, implement it for your organization and provide ongoing cloud support and enhancements.
Cloud Workflow Management
In a competitive marketplace, agility and adaptability are critical to an organization’s success. eiWorkflow Solutions helps organizations streamline their business processes and improve their efficiency through workflow automation, business process management, business process improvement and outsourcing.
Our cloud consultants would analyze the workflow of your business. Based on their study, they would recommend ways to improve your business processes. They would present a detailed business process improvement report.
The business improvement report would include various recommendations to improve your business processes, streamline it, re-design it, automate it and outsource it if needed.
Based on the business process improvement report and your existing IT infrastructure, we would present a detailed cloud system architecture and design document. Upon your acceptance of the cloud system architecture and system design document, we would recommend a cloud software application or customize an off the shelf cloud software application, implement it in your organization and provide ongoing cloud support and enhancements.
Cloud Customer Service Management
It typically costs twice as much to get a new customer as compared to keeping an existing customer. Hence, retaining existing customers and keeping them happy is very important. Our cloud customer service management software solutions are aimed at improving customer service, achieving better customer satisfaction, enhancing repeat sales and obtaining positive referrals.
eiWorkflow Solutions provides cloud solutions based on the top cloud Customer Service Management products in the world to meet this objective. Our cloud consultants would analyze your customer service management function and identify ways to improve customer service. They would offer a detailed customer service management improvement report with various recommendations to improve customer service including ways to automate the function and streamline it using cloud software.
Based on the customer service improvement report and your organization’s IT infrastructure, we would recommend the cloud options available to automate your customer service management function. We would either recommend a cloud solution or customize a renowned cloud software product to meet your unique needs. We would implement, configure and train your organization on the cloud software solution. We would offer ongoing cloud support to help your organization reap the full rewards of the cloud customer service management solution.
Cloud Customer Relationship Management
Customer Relationship Management is crucial to an organization’s growth and profitability. To boost market share and improve sales, organizations need to effectively track their sales leads and make sure that none of them fall through the cracks. Marketing managers need to be able to track their campaigns so that they can get the best returns for their marketing campaign investments.
eiWorkflow Solutions provides cloud solutions based on the top cloud Customer Relationship Management (CRM) products in the world to meet this objective. Our cloud consultants would analyze and perform a detailed study of your entire customer relationship management process and identify ways and means to improve the process, including options to automate the process using cloud CRM software. They would provide a detailed cloud CRM improvement report
Based on the cloud CRM improvement report and after analyzing your business and IT environment, we would identify the best cloud CRM product that would meet your organization’s unique needs and then implement the solution. We offer installation, configuration, customization, support and training to help your organization achieve full benefit of the cloud CRM solution.
Our cost effective local cloud support and enhancement solutions would help your organization deploy and use the cloud CRM solution throughout your organization and to its fullest potential.
Cloud Services Overview:
eiWorkflow Solutions offers workflow based cloud software services to address an organization’s need in the areas of Enterprise Integration, System Architecture, Application Development and Software Support.
We offer both on-site and off-site cloud consulting services to achieve your goals. Our cloud services include enterprise integration consulting, system architecture and design, application development, software implementation and support.
Our workflow cloud software services are based on industry standard tools and open source platforms. We work together with enterprise integration specialists to fully understand your business and come up with a suitable IT solution that would transform your business and add value to your business.
eiWorkflow Solutions’ core competency is in workflow management. We specialize in workflow based cloud software solutions. We offer cloud services in the following areas.
Enterprise Integration Cloud Consulting Services
Our enterprise integration cloud consulting services are aimed at helping organizations leverage the latest technology to achieve business objectives. The latest technology trends such as Service Oriented Architecture and Web Services can provide organizations with great competitive edge.
Our enterprise integration cloud consultants would analyze your business and systems. They would look at ways to integrate you disparate systems to help maximize you business returns.
Our enterprise integration cloud consultants have many years of experience working in complex large scale environments, integrating multiple heterogeneous systems. Using advanced technologies such as Enterprise Service Bus, Service Oriented Architecture, Adapters, Gateways and Web Services, our consultants would look at ways to integrate your systems to make them interact seamlessly.
Understanding how large environments operate and knowledge of the latest integration technologies position us in a unique way to be able to meet your enterprise integration needs.
Cloud System Architecture and Design Services
Our cloud system architecture and design services would focus on understanding your IT environment and recommending the architecture for your proposed cloud solution.
A well defined cloud System Architecture and Design document is crucial to choosing a robust cloud system that would meet the project goals and business objectives.
Our cloud system architects have many years of experience in architecting and designing such systems. They would bring that experience to bear in recommending a suitable system architecture and design for your proposed cloud solution.
Our cloud system architects would provide a detailed system architecture and design document that can be used by any vendor to implement a cloud system for your organization.
Cloud App Development Services
eiWorkflow consultants are well versed in some of the latest cloud application development methodologies and techniques such as Rational Unified Process and UML.
eiWorkflow consultants have deep experience in cloud application development tools such as Rational Application Developer, WebSphere Integration Developer, Lotus Notes and Domino Designer.
The cloud application development services are available in both on-site and off-site modes. eiWorkflow consultants are specialized in workflow based cloud technologies and have many years of experience implementing workflow based systems.
eiWorkflow consultants have experience in advanced workflow tools such as Domino Designer, MQSeries Workflow and WebSphere Business Integration tools.
Cloud Software Support
Running cloud systems without interruptions is critical to any organization. Cloud system outages can greatly affect an organization’s functioning and operations.
Our cloud consultants can be available both on-site and off-site to address cloud software support issues. Our consultants have handled similar issues in large scale and complex environments and would be able to meet your organization’s cloud needs as well.
The cloud software support services could be provided on an hourly basis or as support hour blocks. This enables your organization to customize your cloud support based on your needs and budget.
Key Customer Segments served include the Public Sector – State, Federal, Local, and other entities, Non-Profit Organizations – including Associations, Healthcare, Education and SMB – Small and Medium Businesses
Sample clients served include Federal, State and Local, Price Chopper, CDPHP, MVP HealthCare, Forrester etc.
eiWorkflow Solutions, LLC is a NYS MBE and a NYNJ MSDC MBE.
IBM, Lotus, Domino and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries, or both.
Microsoft is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
ei Workforce and eiWorkflow is a trademark of eiWorkflow Solutions, LLC in the United States, other countries, or both.
All other registered trademarks or trademarks are property of their respective owners.